Privacy Policy (A2P-Compliant – Closet Envy)

1. Introduction

Zara Closets LLC dba Closet Envy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

2. Information We Collect

We may collect personal information through website forms, phone calls, SMS interactions, and other communications, including:

  • Name

  • Phone number

  • Email address

  • Address or project location

  • Project details and service preferences

Information is collected when you:

  • Submit a form on our website

  • Request a quote or consultation

  • Communicate with us via phone, SMS, or email

  • Engage with our services or customer support

3. How We Use Your Information

We use the information we collect strictly for business operations and customer communication, including:

  • Scheduling consultations and appointments

  • Providing project updates and service communications

  • Responding to inquiries and customer support requests

  • Sending follow-up messages after services are completed

  • Requesting feedback or reviews regarding your experience

  • Improving our services and customer experience

4. SMS Communications & Opt-In

By providing your phone number and opting in through our website forms or other interactions, you consent to receive SMS messages from Closet Envy.

These messages may include:

  • Appointment confirmations and reminders

  • Project updates and service-related communications

  • Follow-up messages after service completion

  • Requests for feedback or reviews

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For assistance, reply HELP or contact us at:

  • Phone: (941) 462-4770

  • Email: Sarasota@theclosetenvy.com

5. SMS Data Privacy & Non-Sharing Commitment (CRITICAL)

Closet Envy respects your privacy and is committed to protecting your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share information only with trusted service providers necessary to operate our business (such as CRM platforms, communication systems, or scheduling tools). These providers are strictly prohibited from using your information for marketing or promotional purposes.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance.

These technologies may collect non-personal information such as:

  • Browser type

  • Device type

  • Pages visited

  • Time spent on site

This information is used solely to improve our website and services and is not used for third-party marketing or data resale.

8. Data Security and Protection

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • Secure data storage systems

  • Access controls and authentication protocols

  • Use of trusted third-party platforms with industry-standard security

  • Regular monitoring of systems for potential vulnerabilities

While we strive to protect your information, no system can be guaranteed to be completely secure.

9. Your Privacy Rights

You have the right to:

  • Request access to the personal information we have about you

  • Request corrections to inaccurate information

  • Request deletion of your information where applicable

To make a request, please contact us using the information below.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

Zara Closets LLC dba Closet Envy

6341 Porter Road STE 4

Sarasota FL 34240

(941) 462-4770

Sarasota@theclosetenvy.com